:We sincerely apologize for the inconvenience. If you have not received an email after placing your order, it may be due to the following reasons:
The email was automatically filtered into your spam or junk folder
Your email settings or spam filters are blocking messages from “@jackery.com”
Please check your spam or junk folder and review your email settings to ensure that emails from “@jackery.com” are allowed.
If you still cannot find the email, please contact our customer support team at hello@jackery.com
with the following information:
Your name
Your email address
Your order number (if available)
Our team will investigate the issue and get back to you as soon as possible.
I haven’t received the confirmation email after placing an order on the official website. What should I do?
