Upgrade Project (only available for selected portable power station models) , https://support.jackery.com/trade-in
Jackery Trade-in Project
1. Jackery Trade-In Program is valid from 2023/10/16.
2. The eligible products for trade-in are listed in the Assessment Form. The Jackery Trade-In Program is only available for products originally sold as new. Second-hand or previously resold products are not eligible for participation in the trade-in program.
3. You can trade in your Jackery product(s) on jackery.com by filling out the Trade-In Assessment Form. Each Assessment Form supports only one product for trade-in. To trade in multiple Jackery products, please fill out separate Assessment Forms.
4. Once you submit your Assessment Form, please allow 7 working days to receive an email with the assessed value of your trade-in. We will estimate your trade-in value based on the product model, manufacturing date, and your description of the product condition. The final trade-in value may differ if the product condition doesn't match your description.
5. You can track the progress of your trade-in by logging into your Jackery account and going to 'My Trade-In.'
6. You have the option to reject the estimated trade-in value and cancel your trade-in. Upon confirmation, we'll email you a prepaid return label.
7. After shipping your products, the trade-in cannot be canceled.
8. Once we receive and verify your trade-in's condition, you'll receive the estimated trade-in value as a Jackery gift card within 3 working days.
9. Use your Jackery gift card on jackery.com with no minimum purchase requirement. The gift card is not redeemable for cash and can't be used for refunds or price adjustments on orders already placed.
10. If you disagree with the final trade-in value, provide a prepaid return label within 5 days for the return of your product(s). We reserve the right to discard your product, withdraw the offer, or not issue a gift card without your cooperation.
11. Your submitted personal information will be governed by our Privacy Policy . Submission of the Assessment Form signifies agreement to our service and privacy policy.
12. Jackery reserves the final interpretation rights of this program.