Jackery Support
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Recent activity by Jackery Support-
Can the Jackery FridgeGuard be placed horizontally or vertically?
Yes. The Jackery FridgeGuard supports both horizontal and vertical placement. Please ensure that the ventilation openings are not blocked to allow proper heat dissipation.
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Which distributors are authorized Jackery dealers?
Our authorized retail partners include Costco, Walmart, Lowe’s, Best Buy, The Home Depot, Canadian Tire Corporation, and other authorized dealers.
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I live very close to your Fremont warehouse. Can I visit the warehouse or purchase products directly there?
Our Fremont warehouse is not open to the public and does not currently support in-person visits or direct purchases. You can place an order through our website and have the product delivered to you...
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How many watts can be drawn through the 240V AC 14-50R output during bypass mode when the HomePower 3600 Pro Max is being charged with a 120V AC input?
When the unit is in bypass mode and being charged through a 120V AC input, the 240V AC 14-50R output can provide a maximum of 1,440W.
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How do I apply for the essential worker, senior, or student discount?
Visit the Jackery Special Discount page（https://www.jackery.com/pages/special-discount） and select the discount program that applies to you. After completing the required verification, you will rec...
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Do you sell Faraday bags?
Jackery does not currently sell Faraday bags, Faraday containers, or other electromagnetic pulse (EMP) protection products.
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SolarSaga 100W Air （JS-100H） Basic Information
ModelJS-100HFoldable4-foldFolded Size423.5 x 423 x 47mmUnfolded Size1630 x 423 x 17mmConnector Port SpecificationsDC8020Cable Length3mWeight3.2kg±0.2 kgMaximum Power Output (Ideal)110wConversion Ef...
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How To Purchase Products On Puerto Rico
Our delivery methods only allow us to reach Contiguous USA so we cannot ship to Puerto Rico. However, we have an authorized partner distributor in Puerto Rico – DR.TECH, with the official website: ...
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How To Purchase Products On Puerto Rico
Our delivery methods only allow us to reach Contiguous USA so we cannot ship to Puerto Rico. However, we have an authorized partner distributor in Puerto Rico – DR.TECH, with the official website: ...
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How To Purchase Products On Hawaii
Our delivery methods only allow us to reach Contiguous USA so we cannot ship to Hawaii. However, we have an authorized partner distributor in Hawaii – Battery Bill, with the official website:https:...