Jackery Support
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Recent activity by Jackery Support-
What are the differences between the HomePower 1000 v2 and HomePower 1000 Plus v2?
The main differences are as follows:SpecificationHomePower 1000 v2HomePower 1000 Plus v2Rated/Peak Output1,500W / 3,000W1,800W / 3,600WAC Outlets34Expansion BatteryNot supportedSupports up to 5 BP2...
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How to reset the STS？
Please reset the STS by performing these steps: 1、Disconnect the E5000 Plus from the STS. 2、Turn off the main breaker on the STS and wait for 30 seconds. 3、Restore grid power by turning the main br...
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Do I need to keep all the original shipping boxes and packaging?
We recommend keeping the original packaging for at least 30 days in case you need to return or exchange the product. The original packaging can help protect the product from damage during transport...
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What is the difference between the 10m DC Extension Cable Plus and the DC Extension Cable for Solar Panel?
The main differences are the cable length and included accessories: 10m DC Extension Cable Plus： Length: 10 m (32.8 ft) Connectors: DC8020 male to DC8020 femaleRecommended when a longer extension ...
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What should I do if my product model is not listed in the trade-in program?
Please check the product list on the Jackery Trade-In page（https://support.jackery.com/trade-in）. If your product model is not listed, it means that the model is not currently eligible for the trad...
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Can the Jackery FridgeGuard be placed horizontally or vertically?
Yes. The Jackery FridgeGuard supports both horizontal and vertical placement. Please ensure that the ventilation openings are not blocked to allow proper heat dissipation.
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Which distributors are authorized Jackery dealers?
Our authorized retail partners include Costco, Walmart, Lowe’s, Best Buy, The Home Depot, Canadian Tire Corporation, and other authorized dealers.
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I live very close to your Fremont warehouse. Can I visit the warehouse or purchase products directly there?
Our Fremont warehouse is not open to the public and does not currently support in-person visits or direct purchases. You can place an order through our website and have the product delivered to you...
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How many watts can be drawn through the 240V AC 14-50R output during bypass mode when the HomePower 3600 Pro Max is being charged with a 120V AC input?
When the unit is in bypass mode and being charged through a 120V AC input, the 240V AC 14-50R output can provide a maximum of 1,440W.
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How do I apply for the essential worker, senior, or student discount?
Visit the Jackery Special Discount page（https://www.jackery.com/pages/special-discount） and select the discount program that applies to you. After completing the required verification, you will rec...