Jackery Support
- Total activity 120
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 25
Articles
Recent activity by Jackery Support-
How do I check tracking information and estimated delivery date for an order that is on pre-order?
If your Jackery order is on pre-order status, shipment will be arranged once the inventory becomes available. Once your order ships, you will receive an email with the tracking information. Typical...
-
I bought my Jackery product from a dealer. How can I confirm the dealer is authorized, and will my product still be covered under warranty?
If you purchased your Jackery product from a third-party dealer, you can still be covered under warranty as long as the seller is an authorized/registered dealer and the purchase meets warranty req...
-
Does Jackery ship to all locations in Canada?
Due to certain shipping restrictions, we may not be able to deliver to some addresses in Canada. If your address is shown as unavailable for shipping at checkout, please try providing another Canad...
-
What should I do if my order is flagged as being in a remote delivery location and cannot be shipped?
If your delivery address is in a remote area beyond our coverage, we offer two solutions: (1) If you have an alternative address within our service area, please provide it and we will ship your ord...
-
Jackery Protective Cover
Overview Purpose Protects equipment from rain, water, dust, and impact. Specifications Dimensions 19.29 × 14.96 × 20.08 in (49 × 38 × 51 cm) Weight 1.7 lbs Compatibility Compatible models —...
-
Jackery Explorer 5000 Plus Protective Cover
Overview Purpose Shields against rain, splashes, and dust for reliable protection. Specifications Dimensions 15.6 × 27.6 × 15.3 in (39.62 × 70.1 × 38.86 cm) Weight 4 lbs Compatibility Compa...
-
Jackery Extreme Guard Carrying Bag
Overview Purpose Featuring USB-C heating for extreme cold, plus waterproof and dustproof protection with a sturdy handle and easy-access design, this durable bag keeps your power station fully fu...
-
Jackery Carrying Case (L)
Overview Purpose Crafted from splash-resistant polyester with pearl cotton padding and adjustable dual handles, this Jackery carrying bag offers durable, portable protection for your power statio...
-
Jackery Carrying Case (M)
Overview Purpose Crafted from splash-resistant polyester with pearl cotton padding and adjustable dual handles, this Jackery carrying bag offers durable, portable protection for your power statio...
-
Jackery FridgeGuard Battery Pack
Overview Purpose Connect to the Jackery FridgeGuard (sold separately) to expand its capacity from 1024 Wh to a maximum of 2048 Wh. Only one battery pack can be connected. Specifications Model ...