Jackery Support
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Recent activity by Jackery Support-
How can I send a screenshot to Jackery customer support?
You can reply to the support email and attach your screenshot directly. Tips: - On phone: use “Attach” (paperclip) to add the image from your Photos. - On computer: drag and drop the image into the...
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How many SolarSaga 500X panels can the Explorer 5000 Plus support, and why?
The Explorer 5000 Plus can support up to two SolarSaga 500X panels through the Low-PV input. Panel connection method: Connect the two SolarSaga 500X panels in parallel to the Low-PV input. Do not u...
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How can I use FridgeGuard with a solar panel?
To use FridgeGuard with a solar panel, you need to purchase the DC Input Module separately. The DC8020 port on the module supports an input voltage range of 16–60V, a maximum current of 24A, and a ...
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When will my order ship and how can I track it?
Orders are typically shipped within 3 business days. Once your package is ready for shipment, we will send the tracking number to you by email so you can track the delivery.If you purchased from th...
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Why is the shop unable to ship to my address during checkout?
Jackery US currently delivers only to the contiguous United States (the lower 48 states). We’re unable to ship to Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands, or P.O. Box, APO, FPO, or DPO...
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What are the differences between the HomePower 1000 v2 and HomePower 1000 Plus v2?
The main differences are as follows:SpecificationHomePower 1000 v2HomePower 1000 Plus v2Rated/Peak Output1,500W / 3,000W1,800W / 3,600WAC Outlets34Expansion BatteryNot supportedSupports up to 5 BP2...
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How to reset the STS？
Please reset the STS by performing these steps: 1、Disconnect the E5000 Plus from the STS. 2、Turn off the main breaker on the STS and wait for 30 seconds. 3、Restore grid power by turning the main br...
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Do I need to keep all the original shipping boxes and packaging?
We recommend keeping the original packaging for at least 30 days in case you need to return or exchange the product. The original packaging can help protect the product from damage during transport...
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What is the difference between the 10m DC Extension Cable Plus and the DC Extension Cable for Solar Panel?
The main differences are the cable length and included accessories: 10m DC Extension Cable Plus： Length: 10 m (32.8 ft) Connectors: DC8020 male to DC8020 femaleRecommended when a longer extension ...
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What should I do if my product model is not listed in the trade-in program?
Please check the product list on the Jackery Trade-In page（https://support.jackery.com/trade-in）. If your product model is not listed, it means that the model is not currently eligible for the trad...