Jackery Support
- Total activity 209
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 2
- Subscriptions 104
Articles
Recent activity by Jackery Support-
Where can I find product introduction videos?
You can review our product videos under our FAQ tab. For your convenience, the link is provided: https://www.jackery.com/pages/faq
-
Where can I find your product specs / specifications?
You can locate the Tech Specs for each model under our website’s product description
-
Can I use the Jackery portable power station to charge my devices?
The Jackery power stations can run devices at 110V AC (120V for the Explorer Pro E1000/2000 series) or 12V DC and up to the power capacity of the generator. (For example, an Explorer 240, with 2...
-
How do I cancel or change my order?
You can cancel or change your order while it’s still in processing status. Once the status has changed to fulfilled or shipped, the order can not be canceled nor changed. For orders placed on our ...
-
What is your Return Policy?
We offer a 30-day money-back guarantee from the date of purchase if you are dissatisfied with your purchase from a Jackery authorized sales channel and dealer for any reason.
-
Can I visit the Jackery US office?
We have several distribution centers across the country. Our US headquarters office located in Fremont CA is mainly for business operations.
-
Do you offer any sponsorship or donations for marketing collaboration?
We appreciate your interest in Jackery. For any marketing related inquiries, Please contact us via email at marketing@jackery.com. Our marketing team will be happy to assist you.
-
How do we place a bulk order/large volume, B2B order, or become a reseller/distributor?
We appreciate your interest in Jackery. For any sales related inquiries, please contact us via email at sales@jackery.com. Our sales team will be happy to assist you.
-
How do I contact Jackery if I have questions?
You can reach us via our Customer Support Email: hello@jackery.com Telephone & SMS: Toll Free: 1-888-502-2236 (US only) 9AM to 5PM PST (Weekdays, Exclude holidays) Our Corporate Office Hours: M-F...
-
Which retailers can I purchase Jackery products?
Jackery products are available online and in major retailers such as Home Depot, Costco, Walmart, Lowe’s, BestBuy, Harbor Freight Tools and our authorized retail partners. Please check below lin...