Jackery Support
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Recent activity by Jackery Support-
I found out that there are websites promoting Jackery's products at a much lower price, are they real?
It is recommended to purchase our product directly on our official website www.jackery.com or from our Amazon Jackery Store or Jackery authorized retailers. If you have placed an order from fake we...
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I am part of a non-profit, how do I get the tax waived / refunded on my order?
Please email us your tax exemption certificate to hello@jackery.com and allow our finance team at least one business day to review your document. If your document has met the necessary requirement,...
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How to use the discount code？
When a promotion is available on our website, a corresponding code will be displayed under the product page. You must click to copy the code from the coupon icon and paste the code into the disc...
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What if my discount code has expired and I have not used it?
Due to the different promotions we have on offer throughout the year, the pricing of our products may vary and we would not be able to offer the same discounted price once a promotion has ended. Yo...
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How can I be notified of upcoming discounts or sales?
You can subscribe to our free online newsletter available at the bottom of our website to be notified of future sales events.
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Can I place an order over the phone?
We do not take phone orders nor do we accept any payments by phone, but you have the option to make payment from our website through various methods including PayPal or purchase from our auth...
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Do you offer a payment plan?
Yes, we have partnered with Affirm and you can select this option at check out. For additional information, their direct toll free number is (855) 423-3729
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Which payment methods do you accept?
We accept all major credit cards for payment, including Paypal. We also offer a payment plan through Affirm.
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How do I cancel or change my order if it’s shipped?
If you want to change or cancel your order which has already been placed and is currently awaiting pick up or in transit via FedEx, please contact us and we will try to reach out to our shipping ma...
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How do I connect two (2) 200W solar panels to the Explorer 2000 Pro？Do I need a Solar Panel Connector？
The Explorer 2000 Pro has dual inputs so it does NOT require a solar panel connector to charge from 2 solar panels. However the voltage requirement for the SolarSaga models must remain the same. ...