Jackery-Support
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Activity overview
Latest activity by Jackery-Support-
Jackery Support created an article,
How can I unsubscribe from your email list?
We apologize for the inconvenience, you can unsubscribe by clicking on this link : https://support.jackery.com/unsubscribe
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Jackery Support created an article,
Jackery's warranty does not apply to
Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature. Attempted repair by anyone other than a...
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Jackery Support created an article,
Can I return my order without a shipping box? I threw away the shipping box. I don’t have a shipping box for my return.
Your unit should be in its original condition with the included chargers and must be packaged inside an outer unmarked shipping box. Please remove ALL of the original labels/stickers on the outs...
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Jackery Support created an article,
Why is my package still pending?
If your package has been pending for more than 5 business days, the package may be lost or delayed due to logistics issues. Please do not hesitate to contact us via email at hello@jackery.com fo...
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Jackery Support created an article,
Tracking shows delivered but not received, where can I find my order? I never received my order. Where is my order?
If the tracking details show that your package was delivered and you cannot locate it, we ask that you wait for a couple of business days as there may be a delay by FedEx. We also recommend that yo...
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Jackery Support created an article,
I ordered the Solar Generator / the bundle (a Power Station and a solar panel), but I only received one product (I only received one package). I received a partial shipment of my order.
Please note that due to the size of our products, items will be shipped in separate boxes with different tracking numbers and may arrive on different delivery dates. The FedEx tracking number provi...
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Jackery Support created an article,
Can a delivery date be specified? Can I change the delivery date of my order?
We are unable to provide specific delivery dates, but you can contact FedEx customer service to inquire about having your package held for up to 5 business days at their distribution center for pic...
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Jackery Support created an article,
Is signature service required for deliveries?
We do not require signatures on receiving our packages.
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Jackery Support created an article,
Do you offer in-person pickup?
Unfortunately, we do not offer in-person pick up at our office or distribution center at the moment. You may purchase our products directly from our website at www.jackery.com or at one of our a...
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Jackery Support created an article,
Can I take the Explorer portable power station on a plane?
Due to the fact that our products contain lithium ion batteries, under FAA regulations, any batteries exceeding 100Wh are not permitted onto a plane.