Jackery Support
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Votes on activity by Jackery Support-
Can I keep my power station (unit, battery) plugged in after a full charge?
All of our power stations are equipped with a Battery Management System (BMS) to prevent it from overcharging. To maintain and prolong the health of your power station, we do suggest unplugging the...
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How to store and how often to charge my power station if I don't use it for a long time (a while)?
It is recommended to operate and recharge it if necessary every three months to keep the power station active. Like a car battery, you should warm up the battery every so often to keep it active be...
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Does the Jackery portable power station support pass-through charge?
A:Yes. All Jackery power stations support pass-through charging. Pass-through charging is a feature which allows the power station to be used at the same time when it is recharging. However, we rec...
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Are the Jackery solar panels waterproof?
Our SolarSaga 60W, SolarSaga 100W solar panels and our power stations are not waterproof. Our SolarSaga 300W, 200W, and 80W panels are rated IP67/68. However, to maximize the lifespan of your p...
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Can we use the Jackery power station as a UPS (Uninterrupted Power Supply)?
Jackery power stations are not intended to be used as a UPS (Uninterrupted Power Supply) system. Our power stations have an on/off switch which requires manual operation for the various AC/DC/USB f...
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Can I use the Jackery power station to jumpstart a car in an emergency?
It requires a large current to jumpstart a dead car battery of any vehicle. Jackery power stations are not designed for this particular purpose. However, our power stations can charge any vehicle b...
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Do you offer a wind turbine as a recharging method?
We have a conceptual design for a wind turbine that was introduced at the IFA event in Germany earlier this year. Our engineering team is working on fine-tuning the design before we can officially ...
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Will my CPAP machine work on the Jackery power station? What is the runtime?
To determine the runtime of your CPAP on our units, we would need to know the wattage your machine required. You can either contact the manufacturer or locate the voltage and amps located on your m...
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What does it mean by 500 lifecycles?
500 lifecycles means if you were to discharge and recharge a power station up to 100% that is one cycle. After 500 cycles the power station will still operate normally but may not reach up to the f...
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Is the Jackery power station safe to use indoors?
It is safe to use the Jackery power stations indoors, especially as a backup power source when the power goes out.