Jackery-Support

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  • What is your warranty policy?

    The duration of the warranty is on the jackery.com product pages and on the documentation that came with your product.    The warranty period starts on the date of purchase by the original purchas...

  • Where can I locate the serial number on my power station / generator?

    For non-pro/plus models 1500 and below, the serial number is located on the bottom or the back panel. Please use this photo for reference: https://bit.ly/JckryGSN2. For the 300 Plus, 1000 Pro, 1500...

  • Do you offer a Military/Veterans discount?

    We are proud to put America's backbone front and center. That's why we're offering all verified members of the Military & Military Families, Veterans, First Responders, medical professionals, and t...

  • How to register for extended warranty ?

    All of our products carry our standard 2 or 3 year warranty with an additional 1 or 2 years upon registration on our website. (Please  note: Only our pro series power stations and SolarSaga 200W &...

  • How can I unsubscribe from your email list?

    We apologize for the inconvenience, you can unsubscribe by clicking on this link : https://support.jackery.com/unsubscribe

  • Error code stand for on E1000 Pro/E2000 Pro

      F2 - Charging module communication failure F3 - battery failure F4 - battery overvoltage F5 - battery undervoltage F6 - Inverter abnormal F7 - The power supply module is abnormal F8 - Battery ch...

  • Jackery 80W/100W/200W solar panel(s) troubleshooting

      To determine if the problem is with the solar panel, please follow the instructions below:   Please check the solar panel if there are any cracked panels, broken cables, or other connection issu...

  • Jackery E240/E300/E500/E1000 troubleshooting

      Please try soft resetting the power station by pressing and holding the display button for 10 seconds for Explorer 1000 and smaller models. You can also try hard resetting the power station by dr...

  • I can not recharge my Jackery battery, charger, power station

    Please ensure your power source is activated. There is an indicator light near the Jackery input port which should be lit after you connect your power station to a power source, such as from the AC...

  • Jackery's warranty does not apply to

    Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.  Attempted repair by anyone other than a...