Jackery Support
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Recent activity by Jackery Support-
How to calculate the runtime and capacity? How do I know my charging time?
Please note that whatever device(s) you are operating cannot exceed the power capacity of the power station. For example, you can run device(s) that require less than 500W on an Explorer 500 becaus...
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Does the Solar Saga 200 panel come with the charging cable included?
The Solar Saga 200 comes with a 10 feet long cable included.
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Can I purchase a carrying case for my SolarSaga?
Unfortunately we do not sell solar panel carrying cases separately at the moment. It is expected to become available in the very near future.
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What is your warranty policy?
The duration of the warranty is on the jackery.com product pages and on the documentation that came with your product. The warranty period starts on the date of purchase by the original purchas...
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Where can I locate the serial number on my power station / generator?
For non-pro/plus models 1500 and below, the serial number is located on the bottom or the back panel. Please use this photo for reference: https://bit.ly/JckryGSN2. For the 300 Plus, 1000 Pro, 1500...
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Do you offer a Military/Veterans discount?
We are proud to put America's backbone front and center. That's why we're offering all verified members of the Military & Military Families, Veterans, First Responders, medical professionals, and t...
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How to register for extended warranty ?
All of our products carry our standard 2 or 3 year warranty with an additional 1 or 2 years upon registration on our website. (Please note: Only our pro series power stations and SolarSaga 200W &...
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How can I unsubscribe from your email list?
We apologize for the inconvenience, you can unsubscribe by clicking on this link : https://support.jackery.com/unsubscribe
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Error code stand for on E1000 Pro/E2000 Pro
F2 - Charging module communication failure F3 - battery failure F4 - battery overvoltage F5 - battery undervoltage F6 - Inverter abnormal F7 - The power supply module is abnormal F8 - Battery ch...
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Jackery 80W/100W/200W solar panel(s) troubleshooting
To determine if the problem is with the solar panel, please follow the instructions below: Please check the solar panel if there are any cracked panels, broken cables, or other connection issu...