Jackery Support

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  • Can I use the Jackery portable power station to charge my devices?

      The Jackery power stations can run devices at 110V AC (120V for the Explorer Pro E1000/2000 series) or 12V DC and up to the power capacity of the generator. (For example, an Explorer 240, with 2...

  • How do I cancel or change my order?

    You can cancel or change your order while it’s still in processing status. Once the status has changed to fulfilled or shipped, the order can not be canceled nor changed. For orders placed on our ...

  • How to process a return and refund?

    You may request for a return for a refund via email at hello@jackery.com within the 30-day return period and the unit must be in its original condition. A prepaid return label will be issued via e...

  • What is your Return Policy?

      We offer a 30-day money-back guarantee from the date of purchase if you are dissatisfied with your purchase from a Jackery authorized sales channel and dealer for any reason.

  • Do you do out of warranty repair?

      We currently do not offer out of warranty repair at this moment but we are in the process of offering this service in the near future.  

  • Can I visit the Jackery US office?

      We have several distribution centers across the country. Our US headquarters office located in Fremont CA is mainly for business operations. 

  • Do you offer any sponsorship or donations for marketing collaboration?

      We appreciate your interest in Jackery.  For any marketing related inquiries, Please contact us via email at marketing@jackery.com. Our marketing team will be happy to assist you.

  • How do we place a bulk order/large volume, B2B order, or become a reseller/distributor?

    We appreciate your interest in Jackery. For any sales related inquiries, please contact us via email at sales@jackery.com. Our sales team will be happy to assist you.

  • How do I contact Jackery if I have questions?

      You can reach us via our Customer Support Email: hello@jackery.com Telephone & SMS: Toll Free: 1-888-502-2236 (US only) 9AM to 5PM PST (Weekdays, Exclude holidays) Our Corporate Office Hours: M-F...

  • Which retailers can I purchase Jackery products?

      Jackery products are available online and in major retailers such as Home Depot, Costco, Walmart, Lowe’s, BestBuy, Harbor Freight Tools and our authorized retail partners. Please check below lin...