Jackery Support
- Total activity 209
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 2
- Subscriptions 104
Articles
Recent activity by Jackery Support-
Can I take the Explorer portable power station on a plane?
Due to the fact that our products contain lithium ion batteries, under FAA regulations, any batteries exceeding 100Wh are not permitted onto a plane.
-
Do you offer gift-wrapping services?
We do not offer gift wrapping at this time.
-
Is there a way to request Expedited Shipping?
Please note that due to the fact that our power stations contain lithium-ion batteries which are hazardous and not permitted on airplanes, we cannot offer expedited shipping methods and can only sh...
-
Which shipping method do you use? Can I specify another carrier?
We currently only ship via FedEx Ground
-
Can Jackery products be shipped to Hawaii?
We currently only ship via FedEx Ground within the contiguous US and we are unable to ship to Hawaii, Alaska, Puerto Rico or the Virgin Islands. You can find some of our products at The Home Dep...
-
Can Jackery products be shipped to a P.O. BOX address?
We currently only ship via FedEx Ground and they can only deliver to a physical address, PO Boxes are not accepted.
-
Is the shipping fee included?
Yes, it is included.
-
How long does it take for shipping?
Please note that after an order is placed, it does take up to 1-2 business days to process and fulfill your order. During the process, a label is created but the estimated delivery date does not...
-
How do I track the shipment for my order?
For orders placed on Amazon can be tracked under Amazon.com or through the mobile app. You may also contact us for further assistance. For orders placed on our official website at www.Jacke...
-
I found out that there are unauthorized Credit Card transactions on my bank statement, what should I do?
We will need additional information such as the transaction date, amount charged and the last four digits of your credit card to locate the order information in our system. Once we are able to c...