The warranty period for Jackery power products is 24 months. (Please note our Explorer Pro series power stations and the SolarSaga 200W & SolarSaga 80W come with a three years warranty). In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
Return and refund are restricted to orders under 30-day from the date of purchase. Replacement process is for orders under the 2or3 year warranty.
All orders for return, refund and/or replacement, must have the following:
- Order number
- Product serial number
*The serial number can be found on the back panel of the power station on the top right corner or on the bottom of the power station. Please use these 2 photos for reference: http://bit.ly/JckryGSN & https://bit.ly/JckryGSN2
*The serial number for the solar panels can be found on the opposite side of the USB ports or on the orange handle bar at the bottom right below the spec. Please use photo for reference: http://bit.ly/SolarPanelR
- Full name, shipping address, phone number and email
*Shipping address must be a physical address, no PO Boxes and we cannot ship outside of the USA or to the islands.
Jackery's warranty does not apply to:
- Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
- Attempted repair by anyone other than an authorized facility. Any product purchased through a third-party seller, including eBay.
- Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.